Terms of Use

By using ProFlow Physiques you agree to these terms. Our services are for adults aged 18 and over. If you do not agree, please do not use them.

Memberships include access to the app: your custom training programme, nutrition targets, weekly check-ins, messaging with Joey, and 1:1 sessions where included.

One-off single sessions are the only service that does not include access to the app.

Joey confirms the price with you before you start, and takes payment directly. Card checkout through Stripe, and session booking through Calendly, are coming to this site; until they are live, Joey arranges payment with you when you enquire.

Sessions are often bought as prepaid blocks. Unused sessions expire after the period we tell you at the time, so please use them within that window.

Keep your login details secure and do not share your account. Your programme and content are for your personal use only.

If you are a consumer and you buy coaching online, you have 14 days from the day you buy to change your mind and cancel, under the UK Consumer Contracts Regulations 2013. Email team@proflowphysiques.co.uk within that time and we will arrange it.

If you ask us to start your coaching inside those 14 days and you then cancel, we will refund what you paid, less a fair and proportionate amount for the coaching already delivered (for example any sessions you have taken, or a plan already written for you).

After the 14 days, a membership runs to the end of the period you have paid for, plus any minimum term you agreed to. Tell us before your next payment date and we will stop it renewing.

Prepaid session blocks expire after the window we give you at the time of purchase (currently 4 months). Please give at least 24 hours notice to move a booked session, so the time can be offered to someone else. A session missed without notice may be counted as used.

None of this affects your legal rights if the coaching is not carried out with reasonable care and skill.

Be respectful in messages and community spaces. Do not post unlawful, abusive, or infringing content. We may suspend or close accounts that break these rules.

The ProFlow Physiques name, programmes, videos, and content belong to us or our licensors. You may use them for your own training, but you may not copy, share, or resell them.

Our coaching is guidance on training and nutrition, not medical advice. Train within your ability, and speak to a qualified professional before making changes to your training, diet, or health.

We work to keep the app and site available, but we cannot promise they will always be uninterrupted or error-free.

To the extent the law allows, ProFlow Physiques is not liable for indirect or unforeseeable loss arising from your use of our services. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

This English version is the definitive version of these terms. Translations are provided for convenience only.

Questions about these terms? Email us at team@proflowphysiques.co.uk.