Terms of Use

By using ProFlow Physiques you agree to these terms. Our services are for adults aged 18 and over. If you do not agree, please do not use them.

ProFlow Physiques is the trading name of Joey Farrell Coaching, a sole trader (proprietor: Joey Farrell), at Unit 6 Balfour Court, Leyland, PR25 2TF, United Kingdom. You can email us at joey@proflowphysiques.co.uk, and that address is also where to send a complaint or a cancellation.

Coaching is sold on our website in two ways, monthly or three months paid up front, with Joey or with Hannah. Whichever you choose, it is the same service: a training programme written for you, nutrition targets and guidance, supplement and cardio guidance where your coach sets them, regular check-ins, and messaging with your coach, all delivered through the ProFlow Physiques app.

What your coach runs with you depends on your goal, your training history and your check-ins, and it is adjusted as you go. Full coaching is the only service we sell. It is not a set number of sessions or calls, so there is no balance to use up. Where your coach offers a call, it is arranged with them directly and is not a separate purchase. If you book one, please give at least 24 hours notice to move it.

Your coach sets your check-in schedule in the app. For most clients it is once a week, but it can differ depending on your goal. On your check-in day you complete the form in the app, including any progress photos, measurements or answers it asks for.

Check-ins are sent on weekdays, Monday to Friday. There are no weekend check-ins.

Check-ins received before 9am (UK time) get feedback the same day, unless your coach has told you otherwise. Check-ins received after 9am may be answered on the following working day. A check-in sent late is reviewed in the same way, but it does not move your schedule or your payment dates.

You can message your coach in the app whenever you like. Your coach aims to reply to messages within 2 working days. Working days are Monday to Friday, not including UK bank holidays, so a message sent on a Friday evening may not be answered until the following week.

These are the times your coach aims for, not a guarantee of an instant reply. Coaching is not an emergency service: if something is urgent or medical, contact your doctor, NHS 111 or, in an emergency, 999.

The price you pay is the one shown on the coaching page and at checkout when you buy. You pay by card through Stripe, our payment processor, and we never see or store your card details. Nothing is bought or paid for inside the app itself.

Your first payment is taken on the day you buy. After that, monthly coaching is charged on the same date each month, and three months up front is charged on the same date every three months, until you cancel. If we ever change the price of your plan, we will tell you at least 30 days before the new price applies to you. If you do not want to continue at the new price, you can cancel before it applies without having to give the usual one month's notice.

Monthly coaching runs one month at a time and carries on each month until you cancel with one month's notice.

Three months up front is a three month commitment. It runs for the full three months you have paid for and then renews for another three months, unless you give at least one month's notice before your renewal date.

Your coach sets your access to the app to match the period you have paid for. When your coaching ends, your access to the coaching in the app ends with it, but you keep your account and your history, so coming back later does not mean starting from scratch. If you think your access has ended too early, email joey@proflowphysiques.co.uk and we will put it right.

If a payment fails, Stripe will try your card again, and we will let you know so you can update your details. While the payment is unpaid, your access to the app is temporarily restricted.

Once the payment goes through, your access is restored and your coaching carries on from where you left off. The time your access was restricted is not added on to the end of your period.

Cancelling needs one month's notice.

Monthly coaching: tell us at least one month before you want your coaching to end. Any payment that falls due during that notice month is still taken, and your coaching carries on through it. Payments already taken are not refunded.

Three months up front: give at least one month's notice before your renewal date, or your coaching renews for another three months. Your coaching carries on until the end of the three months you have already paid for. Cancelling part way through a three month block does not bring a refund for the rest of it.

The notice period does not affect your 14 day right to cancel, explained below.

To cancel, email joey@proflowphysiques.co.uk. Please note that deleting the app, deleting your account, or simply not checking in does not cancel your payments. Only telling us does.

If you are a consumer and you buy coaching online, you have 14 days from the day you buy to change your mind and cancel, under the UK Consumer Contracts Regulations 2013. Email joey@proflowphysiques.co.uk within that time and we will arrange it.

If your coaching has not started, we will refund you in full. Because coaching usually starts straight away, with your coach writing your plan in the first day or two, if you cancel within the 14 days after it has started, we will refund what you paid less a fair and proportionate amount for the coaching already provided, for example the days of coaching you have had and any plan already written for you.

Outside your 14 day right to cancel, payments are not refunded, including for any part of a period you did not use. The exceptions are: where the coaching was not provided as described or not carried out with reasonable care and skill, where your coach ends your coaching through no fault of yours (see below), or where we choose to make a refund, for example after a serious illness or injury. Nothing in these terms affects your legal rights.

Coaching can be paused, but only by agreement with your coach, in writing, before the pause starts. A message in the app or an email is fine. Your coach may agree a pause for a good reason such as illness, injury or a holiday, normally for up to 2 weeks in each three month block. Whether to agree a pause, and for how long, is your coach's decision.

When a pause is agreed, your coach will either add the paused time on to the end of your current period or move your next payment date, and will tell you which when they agree it.

If you miss check-ins, stop replying or stop using the app without an agreed pause, your coaching period keeps running and your payments continue. That time is not added back, extended or refunded later.

This includes going quiet for several weeks and then asking for the missed time back. Your coach can only coach what you send them, so if you know you are going to be away or struggling, tell your coach before it happens and ask about a pause.

Your coach may end your coaching, by telling you in the app or by email, if you are abusive, threatening or harassing towards them or other members, if you do not pay, if you follow training or diet practices your coach believes are unsafe and you will not change them, or if you seriously or repeatedly break these terms. In those cases no refund is due for the rest of your period.

If your coach ends your coaching for any other reason, for example because they stop coaching, you will be refunded for any whole months you have paid for and not yet started.

Keep your login details secure and do not share your account. Your programme and content are for your personal use only.

Be respectful in messages and community spaces. Do not post unlawful, abusive, or infringing content. We may suspend or close accounts that break these rules.

The ProFlow Physiques name, programmes, videos, and content belong to us or our licensors. You may use them for your own training, but you may not copy, share, or resell them.

Our coaching is guidance on training and nutrition, not medical advice. Train within your ability, and speak to a qualified professional before making changes to your training, diet, or health.

We work to keep the app and site available, but we cannot promise they will always be uninterrupted or error-free.

To the extent the law allows, ProFlow Physiques is not liable for indirect or unforeseeable loss arising from your use of our services. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

This English version is the definitive version of these terms. Translations are provided for convenience only.

Questions about these terms? Email us at joey@proflowphysiques.co.uk.